Payment

PayPal Acceptance Mark
Mooredge in the Mist uses PayPal to process payments, which allows you to pay using a choice of credit and debit cards in addition to PayPal credit. You may also checkout as a guest and pay with a debit card if you don’t have a PayPal account.

Shipping

I aim to send in-stock items within 3 working days. 

Postage within the UK is £3.50 for as many prints as you’d like.

I’m also happy to post overseas but please contact me first as postage can vary quite wildly between countries! Postage will be charged at cost. Comment or send a message with which prints you’d like and I can send an invoice via PayPal.

Mooredge in the Mist uses Royal Mail for most deliveries, shipped to the buyer’s address entered at checkout. Please be aware that delivery times can vary from country to country and I am unable to guarantee delivery dates. You are also liable for any customs/import charges.

Proof of Posting is obtained for all orders sent out.

Once an item is out of my hands I cannot be held responsible for lost, delayed or damaged parcels. I will, however, do everything within my power to help you make a claim for compensation with the postal service.

Returns and Exchanges

I want you to be 100% happy with your purchase.

If for some reason you are not, please contact me within 14 working days after receiving the item. If your item is eligible for return it must be sent back unused and in its original packaging within 30 days of delivery.

A refund for the cost of the item will be given once I have received the item. Any postage costs are non-refundable. The cost of return postage is also the responsibility of the buyer.

Please note, insurance on returned packages is highly recommended. If a returned package is uninsured and subsequently lost or damaged, I am not responsible and cannot give a refund in this event.

However I regret that I cannot accept returns on sale items or custom orders.

Additional policies and FAQs

Do you take commissions?

Yes, time permitting! Knitted items can be recreated in your choice of colour scheme, or sizes altered to suit you. Please contact me to discuss your requirements.