Payment

PayPal Acceptance Mark
Mooredge in the Mist uses PayPal to process payments, which allows you to pay using a choice of credit and debit cards in addition to PayPal credit. You may checkout as a guest and pay with a debit card if you don’t have a PayPal account.

Shipping

I aim to send in-stock items within 3 working days. Please allow around 4 weeks for custom prints and commissions – you will be advised at the time of ordering approximately how long it will take for me to make your item.

Mooredge in the Mist uses Royal Mail for most deliveries, shipped to the buyer’s address listed on Etsy. I’ll happily post to anywhere in the world but please be aware that delivery times can vary quite wildly from country to country and I am unable to guarantee delivery dates. You are also liable for any customs/import charges.

Parcels sent in the UK over £20 are sent tracked and insured as standard. For a tracked and insured service on International orders please contact me before purchasing.

Once an item is out of my hands I cannot be held responsible for lost, delayed or damaged parcels. I will, however, do everything within my power to help you make a claim for compensation with the postal service.

Returns and Exchanges

I want you to be 100% happy with your purchase.

If for some reason you are not, please contact me within 14 working days after receiving the item. If your item is eligible for return it must be sent back unused and in its original packaging within 30 days of delivery.

A refund for the cost of the item will be given once I have received the item. Any postage costs are non-refundable. The cost of return postage is the responsibility of the buyer.

Please note, insurance on returned packages is highly recommended. If a returned package is uninsured and subsequently lost or damaged, I am not responsible and cannot give a refund in this event.

I regret that I cannot accept returns on sale items or custom orders.

Additional policies and FAQs

Custom Prints
All the images in my portfolio can be reproduced as prints. If you don’t see your favourite in the shop please contact me. Prints can be produced in either A4 or A3.

Do you take commissions?
Yes, time permitting! Knitted items can be recreated in your choice of colour scheme, or sizes altered to suit you. Please contact me to discuss your requirements.